Buyer Protection & Guarantee

Refund Policy

100% Satisfaction Guarantee 3–7 Working Days Turnaround bKash / Nagad / Bank & Card

At Holy Basket, we stand behind the quality of everything we sell. If you are not completely satisfied with your purchase or encountered an issue with your parcel, our refund policy ensures you are protected.

Risk-Free Shopping

Full Refund Guarantee

If an item arrives damaged, defective, or incorrect, we will issue a full 100% refund without hesitation.

Prompt Processing

3 – 7 Working Days

Once approved, refunds are credited back to your original payment channel or mobile wallet swiftly.

Direct Support

Helpline & WhatsApp

No automated loops. Speak directly with a dedicated support manager regarding your claim.

1 When Are You Eligible for a Refund?

You are entitled to an immediate replacement or full refund under any of the following circumstances:

Damaged or Broken Items: Goods arrived shattered, leaking, or crushed in shipping transit.
Incorrect Item Received: The parcel contained a different item, variant, or quantity than what was ordered.
Product Quality Concerns: Any item found to be spoiled, expired, or substandard upon delivery.
Out of Stock / Canceled Orders: You paid online but an ordered item was unavailable before dispatch.
Non-Delivery: The courier failed to complete delivery and returned the parcel to our hub.

2 Refund Channels & Timelines

Refunds are remitted according to your initial payment method:

Original Payment Method	Refund Channel	Expected Timeline
bKash / Nagad / Upay	Sent directly to your verified Mobile Wallet	3 to 5 business days
Debit / Credit Card (SSLCommerz)	Card gateway payment reversal	5 to 10 business days (subject to bank settlement)
Cash on Delivery (COD)	bKash / Nagad transfer or Store Credit voucher	2 to 4 business days upon parcel return

3 Delivery Fee Refund Policy

Full Shipping Reimbursement: If the return or refund is caused by our error (such as a damaged, expired, or incorrect item), Holy Basket will refund 100% of the product cost plus any delivery charges incurred!

Note: If a customer decides to return an item due to change of mind on an intact, unopened product (where eligible), the return delivery shipping charge will be deducted from the refund sum.

4 How to Initiate a Refund Claim

Filing a refund claim is straightforward:

Find Your Order ID: Check your SMS or email invoice for your Order Number (e.g. HB-XXXXXX-XXXX).
Prepare Clear Photos: Take a photo of the received parcel, the problem area, and the invoice.
Submit via WhatsApp or Email: Send your details directly to our customer support team:

Helpline Call +880 1324-946016

WhatsApp Chat Message on WhatsApp

Email Support contact.holybasket@gmail.com

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