Privacy Policy
Your trust is our utmost priority. This Privacy Policy details how Holy Basket collects, secures, uses, and protects your personal information when you browse our store or purchase from us.
When you interact with Holy Basket, place an order, or register an account, we collect only the minimal details necessary to fulfill our service commitments:
- Contact Information: Your full name, mobile phone number, and email address.
- Delivery Details: Complete shipping address (district, city, street, and landmark) for parcel fulfillment.
- Order History: Products purchased, quantities, pricing, invoice timestamps, and payment statuses.
- Technical Identifiers: IP address, device browser type, and operating system collected for fraud prevention and performance monitoring.
We use your information strictly for legitimate commercial and operational purposes:
- Processing, packaging, and dispatching your purchases.
- Sending critical order notifications (SMS tracking codes, order confirmations, invoice emails).
- Facilitating doorstep delivery and delivery scheduling via our courier partner (HB Own Delivery).
- Providing customer support and responding to inquiries regarding products or refunds.
- Preventing fraudulent orders and securing user accounts.
At Holy Basket, we take payment data protection seriously:
For Cash on Delivery (COD) orders, payment is made in cash directly to the delivery person after verifying parcel receipt.
We only share necessary delivery information (recipient name, contact number, delivery address, and parcel invoice value) with our verified delivery partner HB Own Delivery to complete order fulfillment.
These service providers are legally bound to protect your data and are strictly prohibited from using it for any other purpose.
Our website utilizes essential cookies and local storage tokens to:
- Keep items in your shopping cart while you browse.
- Maintain your secure login session.
- Remember your delivery area preferences for accurate shipping fee calculation.
You may adjust cookie settings in your browser at any time; however, disabling essential cookies may impact checkout functionality.
We retain customer order records only as long as necessary for tax reporting, audit compliance, and guarantee resolution under Bangladesh law.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Ready to explore our store?
Holy Basket is an organic food store in Khilgaon, Dhaka, Bangladesh. We provide a variety of natural foods like Honey, Ghee, Mustard oil, etc.